Marketers have a duty to please suppliers as well as customers
Shortages of staff and raw materials mean marketers must influence how suppliers perceive them, and ground product development in supply chain reality.
Who needs customers? Marketing’s longstanding obsession with the demand side of the equation – pandering to consumers, diligently working back from their ever-shifting needs, obsequiously striving to ‘surprise and delight’ – is beginning to look overdone.